Payment
Béné Soie accepts online payments with the following credit cards Mobilepay Online. Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.
When paying with Visa Electron and Mastercard Debit, which is a debit card, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or decline the payment. The reserved amount will not be withdrawn before the purchase has been shipped. All prices on the website are exclusive of VAT.
The website uses the following currencies for pricing: Denmark – Kroner (DKK), Euro (EUR). All prices on the website include VAT. The website uses the following currencies for pricing: Denmark – Kroner (DKK), Euro (EUR)
Béné Soie uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
Delivery
We want you to get your order as soon as possible. Therefore, we try our best to send your order within 1-3 business days after the order has been placed. Since we sew all our silk-bands by hand after the order has been placed which is why this product may take a longer time to prepare for shipment. Therefore, all orders containing a silk-bands are send within 1-5 business days after your purchase. Once your order has been shipped you will receive a tracking number on e-mail. We use a professional delivery company (Post Nord) to make sure that no damage occurs during delivery.
Withdrawal
No right of refund is granted on goods purchased in our webshop, as the product is of such a nature that, under Danish law, the right of return cannot or should not be granted. Unfortunately, we cannot cancel an order after it has been confirmed through our system, and payment has been received.
Condition of the item you have returned
You are responsible for the condition of the product and of the decreased value of the goods caused by handling it other than what is necessary. The product must be intact and in its original packaging and must show no signs of wear.If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is cancelled, you will receive a minor portion or none of the purchase amount refunded. It is up to BénéSoie to evaluate the item’s condition.
Please note that all silk-bands are a made-to-order product. Our silk-bands are only sewn on the receipt of a confirmed customer order. Therefore, we do not accept any returns of silk-bands.
Warranty
There is a 2 year warranty on products according to the Danish Sales Law. Complaints regarding errors and defects must be reported to Béné Soie in a reasonable time after the goods have been received. The right of withdrawal is 2 weeks. The complaint waives right to warranty if the items are handled improperly or unusually. When returning, please contact us at:
Risk of item
The risk for purchased goods passes to the buyer upon delivery. Remember to save the original packaging, as the item if damaged must be returned in original packaging. If returning please send to:
Benesoie ApS
Egevangen 3
8900 Randers C
CVR: 42 35 30 35
Tlf: +45 4074 8377
Email: info@benesoie.com
Refund
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.